Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

• Paid time off
• Paid holidays
• Insurance – health, dental, group term life, and short term disability
• Uniform allowance
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities
• Employee discounts

This is a full time position. An Equal Opportunity Employer, including disability.

Work hours are somewhere between 7 am and 5:30 pm dependent on the position and patient needs.  Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

Wage Range: $17.60 – $19.70

RESPONSIBILITIES:

The Patient Accounts Representative is responsible for resolving accounts while maintaining strong relations with patients, guarantors, clinic staff, and revenue cycle team members.  The representative will answer all billing related questions.

WHAT YOU’LL DO EACH DAY:

• Post electronic and paper remittances
• Process paper and electronic insurance claims
• Learn payer regulations and billing requirements
• Obtain insurance benefits, verify eligibility and fulfill precertification/authorization requirements within the required time constraints
• Timely and consistent follow-up and resolution of unpaid insurance claims
• Responsible for special arrangement accounts and pre-collections
• Discuss account resolution options with patients by face to face interaction and over the phone
• Process financial assistance applications
• Process insurance chart documentation requests and review for deficiencies
• Answer and resolve incoming phone calls, email requests, voicemail, and mail correspondence
• Appeal insurance denials
• Document all account activity
• Understand payer contracts
• Daily balancing and bank deposit

Qualifications & Skills needed:

• High School Diploma or equivalent
• 6 months of experience with customer service in an insurance, financial, or medical office. 
• Solid understanding and knowledge of medical and insurance terminology, CPT codes, and billing forms.
• Excellent communication skills, written and verbal.
• Maintain effective and cooperative working relationships with staff, leaders, and providers.
• Display an aptitude and willingness to learn new responsibilities and accept feedback.
• Must be detail oriented and accurate.
• Ability to problem-solve, work independently, multitask, and prioritize tasks.
• Maintain confidentiality of sensitive information.